Help Section for QuickVet and our Animal Hospital Management System

Interactive Support - Remote Session

ICQ Installed and Running

(Green Flower next to the Clock on the Task Bar)

No ICQ

First, verify that there is no pcAnywhere session running.  If you see the pcAnyhwere icon near the clock, double-click on it, and click on CANCEL.

Once that is done, connect to the net as you always do. ICQ will automatically start, and once connected, there should be a green flower next to the clock on the task bar (as shown below)

Double-click on the BWC Internet Access icon on the desktop (or go to Start à Programs à BWC). You should see the pcAnywhere icon (shown above) next to the clock.  If there is no icon, try double-click on the Internet Access icon.  With ICQ running, we’ll automatically have your IP address, and will access your system soon after that!!

If you get disconnected from the net, you must double-click on the pcAnywhere icon next to the clock (shown above), then click on the CANCEL button on the 'pcAnywhere waiting' window.  Follow these steps to re-establish the remote session:

1. Reconnect to the net.

2. Once connected, the ICQ flower should reappear, then turn green.  If you get an error that ICQ could not connect to the server, or the flower remains red, right-click on the ICQ flower, then go to Status/My Status, then click on Available/Connect.  It should appear green shortly thereafter.

3. Double-click on the BWC Internet Access Icon.

1. From the Task Bar, Go to START à INTERNET, and mouse-click on Connect to …(Your Internet Service Provider). Then press the Connect button, and establish the connection.
1. If the connection is taking too long to establish, press the CANCEL button and try again.
2. Once the connection has occurred, go to START à INTERNET, and mouse-click on Windows IP Cfg or WINIPCFG. This will open the IP Configuration Dialog box with a bunch of numbers, including the IP Address.
3. Mouse-click on the small button (with a blue question mark) in the upper left corner of IP Configuration, and a drop-down menu will appear. Mouse-click on the COPY command. This will copy all necessary information about your IP address to the clipboard.
4. Press the OK button on the IP Configuration box, and it will disappear.
5. Start up your e-mail application (go to START à INTERNET, and mouse-click on Internet Mail).
6. Press the NEW MESSAGE button, and address the e-mail to bwcdusty@bwci.com
1. If BWC is in your Address Book, mouse-click on the little Rolodex symbol next to the TO: field. This will bring up the SELECT RECIPIENTS box, and double-click on the BWC entry. BWC will then show up in the To: Box. Press the OK button.
7. With the e-mail addressed to BWC, now mouse-click in the SUBJECT field and type an appropriate subject heading for the purpose of the NetMeeting.
8. Mouse-click in the Message area of the new e-mail, and then press the PASTE button (or go to EDIT à PASTE). The contents of the clipboard are now pasted in the message, including the IP address.
9. Press the SEND button, and the e-mail should be sent immediately. Some e-mail applications require you to press the SEND/RECEIVE or CONNECT button.
10. Go to START and mouse-click on pcAnywhere. This will start pcANYWHERE32.
11. With the BE A HOST PC pushed in (default), double-click on the NETWORK icon. The application should disappear, and be minimized on the task bar in the waiting mode.
12. You will then just wait until BWC has accessed your system, and we’ll then call back and have you reboot the system.
13. Once the remote session is over, close all applications that you have started for the remote session (pcAnywhere (mouse-click on the PCANYWHERE - WAITING box on the task bar and press the CANCEL button), Internet Mail) and disconnect from your ISP.