|
| |
 |
Help Section for QuickVet and our Animal Hospital
Management System
Interactive Support - NetMeeting
|
This procedure is used to set up your system in order for BWC to access your
data and for communicating details over the Internet. Obviously, this procedure
presumes you have Internet access.
- Connect to the internet. Double-click on the Internet Explorer
(blue e) icon or from the Task Bar, Go to START à
INTERNET, and mouse-click on Connect to …(Your Internet Service Provider).
Then press the Connect button, and establish the connection.
 | If the connection is taking too long to
establish, press the CANCEL button and try again. |
ICQ Installed and Running
(Green Flower next to the Clock on the Task Bar)
|
No ICQ
|
|
Once
the connection is established, you should double-click on the ICQ Green
Flower to verify that we're online.
Go to
START à
PROGRAMS, and mouse-click on Microsoft NetMeeting. This will
start NetMeeting.
 |
If
you see an AUDIO TUNING WIZARD dialog box, go through the
instructions, then press the FINISH button. |
Now,
you need to wait until we make the NetMeeting connection with your
system, and if successful, the CHAT box will open automatically, and we
can start the NetMeeting.
Once
the NetMeeting is over, close all applications that you have started for
the NetMeeting (Chat, Microsoft NetMeeting). |
- Once the connection is established, go
to START à
RUN, and type WINIPCFG in the Open field, then press OK. This
will open the IP Configuration Dialog box with a bunch of numbers,
including the IP Address.
- Mouse-click on the small button (with
a blue question mark) in the upper left corner of IP Configuration,
and a drop-down menu will appear. Mouse-click on the COPY command.
This will copy all necessary information about your IP address to
the clipboard.
- Press the OK button on the IP
Configuration box, and it will disappear.
- Start up your e-mail application.
- Press the NEW MESSAGE button, and
address the e-mail to
support@bwci.com for US clients or
quickvet@bigpond.com
for Australian clients.
| If BWC is in your Address Book,
mouse-click on the little Rolodex symbol next to the TO: field.
This will bring up the SELECT RECIPIENTS box, and double-click
on the BWC entry. BWC will then show up in the To: Box. Press
the OK button. |
With the e-mail addressed to BWC, now
mouse-click in the SUBJECT field and type an appropriate subject
heading for the purpose of the NetMeeting.
Mouse-click in the Message area of the
new e-mail, and then press the PASTE button (or go to EDIT
à
PASTE). The contents of the clipboard are now pasted in the message,
including the IP address.
Press the SEND button, and the e-mail
should be sent immediately. Some e-mail applications require you to
press the SEND/RECEIVE or CONNECT button.
Go to START
à
PROGRAMS, and mouse-click on Microsoft NetMeeting. This will start
NetMeeting.
| If you see an AUDIO TUNING WIZARD
dialog box, go through the instructions, then press the FINISH
button. |
Now, you need to wait until we make
the NetMeeting connection with your system, and if successful, the
CHAT box will open automatically, and we can start the NetMeeting.
Once the NetMeeting is over, close all
applications that you have started for the NetMeeting (Chat,
Microsoft NetMeeting, Internet Mail) and disconnect from your ISP.
|
Trouble-shooting
| If nothing happens for several minutes, keep checking for new
e-mail (press the SEND/RECEIVE button) or ICQ messages. If we’re
experiencing a problem, we will send an e-mail or ICQ as soon as we receive
your first e-mail. |
| If you get disconnected from your ISP (the RECONNECT button comes
up), press the RECONNECT button. Once connected, you will need to send us
your new IP address (a new one is assigned each time you connect to your
ISP). Redo the procedure starting at Step 2. |
Last Modified on
06/03/04 12:30:20 AM
|
