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We will have installed and configured pcAnywhere on one of the
workstations at the hospital. Please verify which workstation, and
check to see if pcAnywhere Host is waiting. The applet icon shown
below (the one on the left) shows that pcAnywhere is waiting for a
connection. The applet icon next to the clock indicates that
GoToAssist is also waiting for a connection (configured in the
"Unattended Support" option).
If you don't see that applet icon, double-click on the BWC Internet Access
icon on the desktop (or go to Start
�
Programs �
BWC). You should see the pcAnywhere icon (shown above) next to the
clock. If there is no icon, try double-click on the Internet
Access icon.
If you get disconnected from the net,
you must double-click on the pcAnywhere icon next to the clock (shown
above), then click on the CANCEL button on the 'pcAnywhere waiting'
window. Follow these steps to re-establish the remote session:
1. Reconnect to the net.
2. Once connected, the ICQ flower should
reappear, then turn green. If you get an error that ICQ could not
connect to the server, or the flower remains red, right-click on the ICQ
flower, then go to Status/My Status, then click on Available/Connect.
It should appear green shortly thereafter.
3. Double-click on the BWC Internet Access
Icon.
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We can use GoToAssist to access any workstation at your hospital,
with your permission, and setup.
- Call our office to initiate the remote session. Please
describe the improvements or customizations needed, and what
workstation you are at.
- Open Internet Explorer and go to our website,
www.bwci.com
- Scroll to the bottom, and you will find the section,
Remote Customization and Training
- Enter your name in the NAME field, and then enter the 9-digit
number we provide in the SUPPORT KEY field.
- Click CONNECT NOW.
- Follow the instructions on the web, as the GoToAssist web
application is downloaded and installed. Please answer YES or
ALLOW to the files that need to be downloaded.
- If there is a problem with the auto-configuration, click
MANUALLY DOWNLOAD THE SOFTWARE.
- Once the application is running, you will need the message that
the session is connecting, then answer YES to the "Allow Support
Remote Session" question.
- That's it, as we can now work with you on that workstation.
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