Animal Hospital Management System

World Class Information Management & Support for the Veterinary Profession

   

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What's New

On-Site or Live Web Demonstrations Anytime

The best way to select the Practice Management System for your hospital is to experience in action, with our advice and real-world examples.  We will visit your hospital to perform an AHMS Demonstration with no obligation, or if time is critical, perform a Live Web Demonstration anytime, to meet your busy schedule.  Click here to send us a request for a demonstration.
   

 

   

Current News

AHMS Evolution

As the world gets ready for Windows 7, and the continued advancement in security, we're developing a state-of-the-art backend for the AHMS, and new features to help our hospitals take advantage of these new technologies.  Utililizing Microsoft's .NET framework, the AHMS is maintaining compliance with today's technology and providing options for the future.
   

 

   

Recent Events

AAHA's 2009 Trends Practice Management Software Buyer's Guide

Look for the Animal Hospital Management System in the Practice Management Software Buyer's Guide as part of the AAHA's 2009 Trends Magazine's July Issue.  Great advice is included in this guide, with some experiences we've learned from our hospitals!  We bring this high level of consulting to all our client hospitals, to help them incorporate technology that improves medical care and business success.
   

 

 
   

Power Outages

Here's a complete procedure to follow in the event of a power outage. This should be followed if the outage lasts longer that a couple of minutes.

  1. When a power outage occurs, alarms will sound from the UPSs (Uninterruptible Power Supplies). The AHMS should continue to work, though you may not be able to print, since the laser printers should NOT be plugged into the UPS/Battery Backup side, and thus they will have no power.

  2. Close the AHMS at all workstations, then shut down all workstations.

  3. Close the AHMS at all laptops. If you have a laptop configured for remote/house call/farm call, once the AHMS is closed everywhere, double-click on COPY DATA FROM SERVER.

    1. if you are using the laptop for house calls or farm calls, you must have completed the RETURN procedure before doing this, or you will overwrite all recent visits done on the housecalls/farm calls.

    2. you may need to DELETE NET & LCK FILES on the laptop, after copying the data.

  4. Shut down all laptops except the one used for remote (which you have copied the data).

  5. Shut down the server. With Windows Server 2003/2008, once you click on START -> SHUT DOWN, you will need to select a reason for the shutdown, and also add a comment, as to who is shutting the server down, and why.

    1. Ideally, complete steps 1 - 4 in 10 minutes, to conserve any remaining power in the Server UPS. If done quickly, there will be enough power to restart the server, to copy the data, if this was not initially done

  6. Turn off ALL UPSs (to conserver their batteries, just in case).

  7. Now, you can use the "remote" laptop to access the AHMS, at least to reference appointments, visits, etc, and even arrive and depart. Use this sparingly, or if possible, get a generator and plug the laptop into the generator, for longer power outages. With a generator, you could plug in a laser printer, and have all AHMS functions available.

  8. Once power is restored, wait approximately 5 - 10 minutes (based on your utility company recommendation) in case there are any power surges or additional power fluctuations.

  9. Turn on ALL UPSs. Wait 1 - 3 minutes, to verify that the UPSs are working.

  10. Make sure ALL network devices (switch, router, DSL/Cable Modem) have power and are turned on.

  11. Boot up the server. You may want to run Table Analysis, if it was a hard outage.

  12. Once the server is up & running, THEN start up all workstations and laptops.

  13. IF the "remote" laptop was used to arrive or depart, or information was added/changed in the AHMS during the power outage, PLEASE contact BWCi for further instructions.

  14. If the "remote" laptop was only used to reference information in the AHMS, or not used at all, resume normal operations.

  15. Once you're back to normal, please check all UPSs, to verify that all have fully recharged and none have failed batteries. Check the UPS log on the server, to verify that the Server UPS is operating normally.

Recommendations:

  1. ALL COMPUTERS (workstations, laptops, server) and all network devices (switch, routers, DSL/Cable modems) should be plugged into the BATTERY BACKUP side of good UPSs. The server and switch should be plugged into a UPS with a rating >=1500 VA.

  2. Have at least one (1) laptop configured for remote use, and thus it can used to access the AHMS when there is a power outage.

  3. Consider purchasing a small generator, to provide power to the "remote" laptop, and possibly one laser printer, during an extended power outage.

  4. Generally, the UPS for the server should provide enough power to run the server for 20 - 30 minutes. This does allow the possibility of restarting the server to copy the data, if this was not done initially.

Last Modified on 08/13/09 11:48:15 PM